BitXChange - Your Exchange

A Little More About Us

Frequently Asked Questions

BitXChange is the first Georgian company to develop and deploy its own in-house produced cryptocurrency ATM machines. We already have 15 machines located in the capital Tbilisi and we’re rolling out more. We actively invest in perfecting our services, offering you the finest user experience and the lowest fees across the market.

What is a cryptocurrency ATM?

A crypto ATM is similar to payment kiosks and bank ATMs. Its two main functions are to facilitate buying and selling cryptocurrency for cash.

How to buy crypto using ATM?

First select your preferred language and crypto currency on the main screen – for example, ‘English’ and ‘ETH’ (Ethereum). Select ‘Buy’ or ‘Sell’, depending on whether you wish to buy crypto for cash or vice-versa. After selecting ‘Buy’, you will be transferred to a screen asking you to scan the QR address of your wallet. After a successful scan, the bill acceptor bezel area will light up, letting you insert the bills. Please note that our machines only accept Georgian lari (GEL). After inserting each new bill, the ATM will display the amount of the respective crypto that you will acquire. Upon reaching the required amount, press ‘Send coins’ and await your paper receipt. In case the machine has run out of paper and cannot print the receipt, simply take a picture of the ATM screen - it contains the same information as the paper receipt.

How to sell crypto using ATM?

After selecting ‘Sell’, you will be transferred to a screen that allows you to select the amount of cash you would like to receive. Choose the amount and press ‘Cash Out’. The machine will display the wallet QR to transfer your coins to. This QR also contains the amount to send, therefore eliminating the need to manually insert the amount to send in your wallet. If the cash out amount is below 500 GEL, the ATM will dispense it instantly, upon detecting the incoming transaction in the corresponding blockchain. If the amount exceeds 500 GEL, we will need a single blockchain confirmation. You will be asked to enter your mobile number so that we can notify you once the transaction is confirmed and your cash is ready for collection. Upon receiving this message, simply select ‘Redeem’ on the main screen, enter your mobile number and follow the instructions to receive the cash.

Which cryptocurrencies do your ATMs support?

Our ATMs currently support the following cryptos: Bitcoin (BTC), Bitcoin cash (BCH), Ethereum (ETH), Litecoin (LTC) , Dash (DASH) and Zcash (ZEC).

Where can I find your ATMs?

Please see the map below with our locations, as well as images of the machines.

What is your exchange rate?

We are working hard to offer the best exchange rates to our clients. Our ATMs use international crypto exchanges such as bitstamp, coinbase, and kraken, as exchange rate feeders. Prices on these exchanges are denominated in USD and are converted to GEL automatically based on the exchange rate of the National Bank of Georgia. Conversion operations may cause small price variations.

What are transaction (blockchain) fees?

In order to transfer crypto to you, the transaction to your address has to be confirmed by the miners. The fees are not dependent on the amount we transact - a transaction of 0.0001 BTC and one of 1 BTC require the same fees. The more fees we pay, the faster the confirmation occurs. Of course, paying 20 GEL as the transaction fee is no issue for a 1 BTC transaction, but if you only buy 100 GEL worth of Bitcoin, this becomes painful. Since we cannot control these fees (they are intrinsic to the Bitcoin network), we strongly advise that you purchase at least 400 GEL worth of Bitcoin and Ethereum, and that for smaller transactions you use Litecoin or Dash.

Which crypto has the smallest blockchain fees?

As noted in the previous question, we advise using Litecoin (LTC) or Dash for small volume transactions. Their blockchain fees are currently below 1 GEL.

How can I get in touch?

Please use the form below, or contact us directly via e-mail, Facebook, Telegram or phone.

Can a BitXChange ATM be deployed in my space?

Yes, we would be happy to cooperate provided that your space fits our criteria. Get in touch with us with your offer for a detailed discussion.